Topic outline
Présentation de l'auteur
Dr. AMIRA Aicha
Grade : Maître Assistant classe B
Institut: Sciences de la nature et de la vie
Département: Sciences biologiques et agricoles
Contact : ai.amira@centre-univ-mila.dz
Information sur le cours
Matière : Communication.
Domaine : SNV
Spécialité: Biotechnologie végétale, microbiologie, biochimie, protection des écosystèmes.
Semestre : 1 (master 1) -Année Universitaire : 2023/2024. -Crédit : 01 -Coefficient : 01.
Volume horaire d’enseignement hebdomadaire : 1h30mn Cours.
Mode évaluation : 100% examen.
Objectifs
-Analyser les objectifs de la communication interne et externe
-Présenter les méthodes de la communication
Plan global
Chapitre 1 : Renforcement des compétences linguistiques
Chapitre 2 : Communication orale et écrite
Chapitre 3 : Email professionnel, curriculum vitae, lettre de motivation et demande manuscrite
Chapitre 4 : Techniques de réunion
Chapitre 5 : Communication interne et externe
Références bibliographiques
-Fernandez E.S. (2020). The importance of internal and external communication in increasing knowledge and loyalty of employees in Qi malaysia. A Project Paper submitted in partial fulfilment of the requirements for the degree of Bachelor in Communications. Faculty of Applied Social Sciences Open University Malaysia.
-Tchari A.M.A. (2022). Impact de la stratégie de communication interne sur la bonne gestion des ressources humaines à la caisse nationale de prévoyance sociale du tchad. Mémoire présenté comme exigence partielle de la maîtrise en communication. Université du Québec à Montréal.
-Saucin J. (2012). Communication interne et externe des organisations. Notes du cours de Master 1 en Communication et Information. Université de Ouagadougou -Burkina faso.
-Gibert F. (2021). Guide pratique de communication externe à l’usage des organisations de la société civile africaine de protection de l’environnement. Resilience Now et PPI.
-D’Almeida N et Libaert T. (2014). La communication interne des entreprises. 7éme édition,. DUNOD,. Paris. P8.
-Holà J. (2012). Internal communication in the small and medium sized enterprises. Ekonomika a management. P 14.
- Lunenburg F.C. (2010). Formal Communication Channels: Upward, Downward, Horizontal, and External. Focus on colleges, Universities, And Schools, Volume 4, Number1.
-Rajala I. (2011). Developing Internal Communication in Fast-changing Organizations. Umeå University. SE-901 87 Umeå, Sweden.
-Šárka H. (2014). Tools of Internal Communication from Knowledge Transfer Perspective. Journal of Competitiveness. Vol. 6, Issue 4, pp. 50-62, ISSN 1804-171X (Print), ISSN 1804-1728, DOI: 10.7441/joc.2014.04.04.
-Men L. R. (2015). The internal communication role of the chief executiveofficer: Communication channels, style, and effectiveness. Public Relations Review 41 , 461–471.
-Suthers Amber L. (2017). "Evaluating Effective Communication Methods: Improving Internal Communication". Electronic Theses and Dissertations. Paper 3293. https://dc.etsu.edu/etd/3293.
- Tyler Spradley R. (2016). Crisis Communication in Organizations. The International Encyclopedia of Organizational Communication. V1.
- Derrar A, Belkhir D O. (2019). Le rôle de la communication marketing dans les entreprises de service, Etude de cas de l’école de formation ISEC – Tlemcen. Les Cahiers du MECAS. V°15. N° 2.
-Al Kalliny S. (2017). Effective institutional communication within the framework of institutional learning and its applications in educational institutions (A qualitative study). International Journal of Humanities and Social Science Research. Volume 3; Issue 9; No. 06-09. ISSN : 2455-2070.
- Berkoune K. (2023). La communication externe pour optimiser la relation entre l’entreprise et les clients. EL - HAKIKA (the Truth) Journal for Social and Human Sciences. Volume 22. pp 702 -674.
- Lochet S, Sirisouk M. (2021). Guide d’animation de réunions participatives. Agence nouvelle des solidarités actives. www.solidarites-actives.com.
- Zainal, R. bin. (2018). Effective Meeting Management System. International Journal of Academic Research in Business and Social Sciences, 8(7), 1137–1143.
- Olivier S. (2009). Conducting Effective Meetings. Asian Development Bank. www.adb.org/documents/information/knowledgesolutions/conducting-successful-retreats.pdf.
-https://d1n7iqsz6ob2ad.cloudfront.net/document/pdf/53858bfd84ed4.pdf.
- Godeau H.P. (2020). Mobiliser plus efficacement notre intelligence collectivegrâce à nos réunions. https://www.hpgodeau.fr/wp-content/uploads/2020/11/ORGA-Mobiliser-lintelligence-collective-dans-les-reunions.pdf
- CEDIP. (2007). Les différentes phases d’une réunion de travail. Les fiches En Lignes. Fiche 36-3.
- https://www.unr.edu/. Université Du Nevada Réno. How to organize and run effective meetings. Fact Sheet 97-29.
Séminaire de rentrée DSDEN – 23, 24 et 25 septembre 2014. La conduite de réunion.
- http://www.lereservoir.eu/PDF/JFL/Reunion.pdf.
- Bushilya PK. (2021). Chapter 2 : Types of Meetings, Procedures and Minutes. Management of School Meetings Through Stories.
-Azoulay-Bismuth S. (2014). Être un pro de l’e-mail. ISBN : 978-2-212-55698-8.
-https://habib.edu.pk/docs/writing-center/How-to-Write-a-Formal-Email.pdf.
-Nishimata A. (2011). Savoir rédiger vos e-mails professionnels ISBN 978 - 2 - 297 - 02042 – 8. ISSN 1962-6428.
- Richards D. (1994). Business Email : Language, Structure and Style. Published by : The Language Key Ltd Business English Training Consultants in Hong Kong since. http://www.languagekey.com.
-https://emploi.babalweb.com/2022/12/rediger-une-demande-demploi-manuscrite.html.
-Dugas AC. (2023). Lettre de motivation : Qu'est-ce qu'une lettre de motivation?. https://www.aerocontact.com/ocv_rediger_lettre_motivation/conseil_lettre_motivation.php.
-adem « Agence pour le développement de l’emploi ». (2015). CV / Lettre de motivation. Réf : CVLM2015_001.
-SCUIOIP « Service Commun Universitaire d'Information, d'Orientation et d'Insertion Professionnelle ». (2016). CV et Lettre de Motivation. Outils de recherche de stage ou d’emploi. Université Paris Sorbonne. http://scuioip.paris-sorbonne.fr.
-King R .(2019). Sending professionalemails. What to write & how to write it. www.mica.edu/career-development.
-SANS. (2012). Email : Ce qu’il faut faire et ne pas faire. http://www.securingthehuman.org.
- Dumon et Vermes. (2006). Le CV, la lettre et l’entretien. Éditions Eyrolles. ISBN : 2-7081-3601-1. www.frenchpdf.com.
-Flores H C. (2016). Curriculum Vitae Guide. Iu School of Education. https://edcareers.indiana.edu.
- http://www.logistiqueconseil.org. Organismes spécialisés et avis de professionnels en RH – Douala Cameroun. Le CV. Page 1 - 5.
- https://www.stpetersburg.usf.edu/student-life/career-center/documents/cvguide.pdf.
https://www.usherbrooke.ca/fasap/fileadmin/sites/fasap/nouveau_stage/Personne_stagiaire/Stage_3/Structure_du_CV__Protege_.pdf.
-https://www.stpetersburg.usf.edu/student-life/career-center/documents/cvguide.pdf.
-https://www.unine.ch/files/live/sites/chim/files/shared/documents/miniguidecv.pdf.
-https://uwm.edu/cdc/wp-content/uploads/sites/73/2014/10/CV-handout.pdf.
-https://grad.illinois.edu/sites/default/files/pdfs/cvsamples.pdf.
-https://vie-etudiante.uqam.ca/medias/fichiers/emploi-orientation/guide_CV_lettre.pdf.
-https://www.cedarville.edu/-/media/Files/PDF/Career/Resume-Sample-Curriculum-Vitae.pdf.
-https://www.google.com/url sa=i&url=https%3A%2F%2Fwww.modeles-de-cv.com%2Fcv-avec photo%2F&psig=AOvVaw21Iv7xv5Mk1uLIBDA2cw6F&ust=1698511301948000&source=images&cd=vfe&opi=89978449&ved=0CAUQjB1qFwoTCMDU8PHVloIDFQAAAAAdAAAAABAE.
- Velentzas J, Broni G. (2014). Communication cycle : Definition, process, models and examples In Recent Advances in Financial Planning and Product Development p117-131.
-Kacharava K , Kemertelidze N. (2016). Visual and Verbal Communications: Similarities and Differences. European Scientific Journal /SPECIAL/ edition ISSN: 1857 – 7881 (Print) e - ISSN 1857- 7431.
-Mousa Awad Mousa F. (2022). Unité proposée pour le développement de la compétence linguistique et des méthodes du travail auprès des étudiants du diplôme général. Journal of The Faculty of Education- Mansoura University. No. 117.
- Fazendeiro Batista PM, dos Santos Graça AB and Roque Pinto ZMDA. (2011). The place of knowledge in the representation of professional competence held by PE teachers. Ejournal de la recherche sur l’intervention en éducation physique et sport. DOI: 10.4000/ejrieps.4027 ISSN: 2105-0821.
- Sahli-Bouslimani F. (2011). Regards croisés sur la notion de compétence en didactique des langues. Synergies Algérie n° 12 - pp. 63-79.
-Light J et McNaughton D. (2014). Communicative Competence for Individuals who require Augmentative and Alternative Communication: A New Definition for a New Era of Communication?. Augmentative and Alternative Communication, 30(1): 1–18.
-https://www.communicationstudies.com/what-is-communication.
-https://www.everstudy.co.in/blog/meaning-of-communication.
-Coleacp. (2011). Techniques De Communication.p164.
-https://mirro.io/blog/importance-of-feedback/
-https://www.iapm.net/en/blog/identify-misunderstandings/
- https://leadershipmanagement.com.au/7-essential-guidelines-to-giving-effective-feedback/.
- https://pumble.com/blog/verbal-communication/.
- https://ebooks.inflibnet.ac.in/mgmtp07/chapter/components-of-verbal-communication/.
- https://www.indeed.com/career-advice/career-development/effective-communication.
-https://www.helpguide.org/articles/relationships-communication/effective-communication.htm.
- https://www.dynamique-mag.com/wp-content/uploads/image-874.png.
-https://brainly.in/question/55632708.
-https://getuplearn.com/blog/advantages-and-disadvantages-of-oral-communication/.
- https://www.uow.edu.au/student/learning-co-op/assessments/presentations/.
- Papanas N, Maltezos E, Lazarides M. K. (2011). Delivering a powerful oral presentation: all the world’s a stage. International Angiology. Vol. 30 - No. 2.
-https://facsc.univ-annaba.dz/wp-content/uploads/2023/05/matiere-communication-1.pdf.
- https://clearinfo.in/blog/what-is-written-communication/.
- https://www.shu.edu/documents/Oral-Presentation.pdf.
-https://twp.duke.edu/sites/twp.duke.edu/files/file-attachments/oral-presentation-handout.original.pdf.
- Patterson M L, Fridlund A J, Crivelli C. (2023). Four Misconceptions About Nonverbal Communication. Perspectives on Psychological Science, Vol. 18(6) 1388–1411.
- Feroldi F. (2020). Voice Analysis And Business Applications A State-Of-The-Art. Management Engineering Master Degree. School Of Industrial And Information Engineering. Politecnico Di Milano.p133.
-DeVito J A. (2016). The Interpersonal Communication Book. 14th edition. ISBN 10: 1292099992. ISBN 13: 9781292099996.433p.
- Phil V et Scott M. (2012). An Introduction to Group Communication. P479.
- Tankosic M, Ivetic P, Mikelic K. (2017). Managing internal and external Communication in a Competitive Climate via EDI concept. International Journal of Communications. Volume 2. ISSN : 2367-8887.
-Beebe S A et Masterson J. (2016). Communicating in Small Groups Principles and Practices. Updated Eleventh Edition. Ed : Ashley Dodge. ISBN 978-0-13-397352-5 — ISBN 0-13-397352-2.p253.
